Here we profile someone or some aspect of WISL to create a better understanding of our operations, goals and people.

WISL Support Management

WISL is pleased to introduce a browser based customer support request system that we anticipate will provide benefits in many ways. Currently the most common means to initiate customer support is via telephone with the remainder coming by e-mail and fax. We have developed a form accessible on our "Customers Only" web that provides for entering a keyword title and text explanation of the support required.

Besides the proven benefits derived from the process of transcribing thoughts to the written word we will assign a unique identification to each request which will facilitate assignment, monitoring and future reference. We also anticipate that we will be able to develop a knowledge data base that would be useful to all of our customers.

We don't expect to eliminate the telephone from the support process. Certainly there may be urgent requests that may be best initiated by telephone but we suspect that for the majority of support requests we would all be best served if they were initiated with the web based mechanism.

A PowerPoint demonstration that illustrates both the web based Support Request specification facility and the tools that we utilize to help monitor and analyze the resolutions is available at http://www.wisl.com/wislwebapps/wisl_support_request.htm

Above is a sample support request specification