WISL Telephone Order Generation Scenario
A telephone call from a customer initiates the transaction. The order clerk first establishes the identity of the customer by accessing or creating a customer record.
The order clerk then solicits the order items and records them in the order list.
After completion of the order list the order clerk requests method of payment information. If WISL BA is implemented, a credit pre-authorization may be performed upon provision of a credit card number by the customer.
A pick list is printed upon completion of the telephone transaction. The pick list is used as the control document to pick the items from inventory.
Following the picking process, the bill of lading/invoice is generated from WISL TOG and used as input to point of sale. If some items ordered are not in stock a back-order may be established through the WISL TOG data entry routine and a pick list will be generated when inventory is available.