WISL Telephone Order Generation

WISL Telephone Order Generation (WISL TOG) provides for the acceptance of store orders via telephone and the generation of the financial and shipping records and documents necessary to complete the transaction. WISL TOG has been designed to interface with multiple inventories to permit the inclusion of any stocked item in the transaction. A customer data base is also incorporated to provide access to address and other biographic information.

A pick list is generated to serve as control over the assembling of the items in the order. Following the picking process the document may be used as input to point of sale. If some items ordered are not in stock a back-order may be established through the WISL TOG data entry routine; this will be reflected on the invoice and bill of lading. If WISL BA is implemented then a credit card pre-authorization may be performed during the telephone discussion. If WATPOS is implemented then the detail of the sale transaction may be generated from the invoice record by invoking the desired invoice at the SKU prompt.

Platforms

Server: Open Systems

UNIX; AIX, Solaris
Windows Server 2000/2003
Linux; Redhat

Workstation: Text or GUI apps, anything that runs AccuTerm terminal emulation ; text only apps, dumb terminal that emulates industry standard term types

Includes:

Windows PC
Mac
Thin client
Various dumb terminals

Third Party Software
IBM’s UniVerse DBMS
AccuSoft’s terminal emulation package – AccuTerm

System Flow

Below is an overview of the main system flow of WISL TOG.

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Flow Scenario
A telephone call from a customer initiates the transaction. The order clerk first establishes the identity of the customer by accessing or creating a customer record.
The order clerk then solicits the order items and records them in the order list.
After completion of the order list the order clerk requests method of payment information. If WISL BA is implemented, a credit pre-authorization may be performed upon provision of a credit card number by the customer.
A pick list is printed upon completion of the telephone transaction. The pick list is used as the control document to pick the items from inventory.
Following the picking process, the bill of lading/invoice is generated from WISL TOG and used as input to point of sale. If some items ordered are not in stock a back-order may be established through the WISL TOG data entry routine and a pick list will be generated when inventory is available.

Summary of Features

Uses internal and/or external customer databases

Allows multiple inventory databases

Automatic generation of documents

Interfaces with Point of Sale systems.

Integrated with WISL’s WATPOS Point of Sale and WISL Bank Authorization