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WISL Support Request
Overview
Waterloo Information Systems Limited
33 Dupont Street East
Waterloo, Ontario
N2J 2G8
© Waterloo Information Systems Limited 2003
WISL is pleased to offer a browser based customer support request
system that provides benefits in many ways. typically the most common means to initiate
customer support is via telephone with the remainder coming by e-mail and fax. We have
developed a form accessible on our "Customers Only" web that provides for
entering a keyword title and text explanation of the support required.
Besides the proven benefits derived from the process of transcribing thoughts to the
written word we assign a unique identification to each request which facilitates
assignment, monitoring and future reference. We also add each request/resolution to a
knowledge data base that can be very useful to all of our customers.
WISL Support Request does not eliminate the telephone from the support process. Certainly
there may be urgent requests that may be best initiated by telephone but we suspect that
for the majority of support requests we would all be best served if they were initiated
with the web based mechanism.
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