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The WISL Telephone Order Generation (WISL
TOG) is a group of computer programs that provides for the acceptance of
store orders via telephone or web interface and the generation of the
financial and shipping records and documents necessary to complete the
transaction.
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- interfaces
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WISL TOG has been designed
to interface with multiple inventories to permit the inclusion of
any stocked item in the transaction. A customer data base is also
incorporated to provide access to address and other biographic
information. Any device with the capability to connect to the system
may be used as the workstation. A pick list is generated to serve as
control over the assembling of the items in the order. Following the
picking process the document may be utilized as input to point of
sale and as the bill of lading and invoice for the customer. If not
all items ordered are in stock a back-order may be established
through the WISL TOG data entry routine and the document
regenerated. If WISL BA is implemented then a credit card
pre-authorization may be performed during the telephone discussion.
If WATPOS is implemented then the detail of the sale transaction may
be generated from the invoice record by invoking the desired invoice
at the sku prompt.
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- training
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Clerical users must be
trained in the data entry facilities of TOG.
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- integration issues
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A certain amount of
customization is required to interface specific inventory data bases
to the generalized routines of WISL TOG. Further customization may
be required if it is desired to interface an existing customer data
base rather than the one incorporated in WISL TOG. It may also be
desired to incorporate periodic batch updates of the customer data
base from external sources. Development of such facilities would
require some custom development.
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